SupportBiz lists nine lessons for managers to ensure optimum productivity and morale of their team of employees.
Appreciation goes a long way towards motivating employees and boosting their morale. Managers should be generous with their appreciation to each team member. Every good performance should be recognised and appreciated, preferably in public. Appreciation can be shown in various ways, financial and non-financial – such as through an e-mail or get-together, a bonus or pay rise.
- Bring out the best in the team.
Over time, it is quite possible for even the best of the employees to get bored with their jobs and grow out of them. Instead of allowing employees to languish in monotony and disinterest, managers should work towards bringing out the best in them. They should hold periodic reviews with their employees, which will help them gauge their level of happiness and satisfaction as far as the job is concerned. These meetings will also help the managers recognise the latent abilities of their employees, and find out what they like and dislike the most about their jobs. This knowledge can be used to make decisions which would be agreeable to the employees and ultimately be of great benefit to the firm.
- Provide a good working atmosphere.
Managers should provide their team with a good working atmosphere. The office should be neat and clean, well-lit and well-ventilated, and comfortable to the employees. It should possess all the basic amenities that your employees will need during the course of a work day. Moreover, it is important that the work culture be transparent and open. Employees should be able to approach other employees and their managers easily and comfortably, and express their views to them or seek help as and when necessary.
- Be friendly but firm.
In order to ensure job satisfaction and happiness of employees, it is important that managers maintain friendly relations with them. They should know their employees on a personal level, and consider them as friends rather than as subordinates. They should not impose their authority on their team just because they are in a position to do so. At the same time, managers should be firm with their team, not allowing someone to walk all over them. They should be able to provide their team with proper guidance and direction in all work-related areas.
- Be dependable.
Managers should be someone their team can depend on all times. They should be genuine in their interactions with the team, and not withhold any crucial information from their staffers. They should not side with the higher management against their team, but rather be a representative of the team to the top management.
- Throw in some fun.
Working constantly without breaks can get boring, and can cause employees to lose interest. Managers should throw in little bits of fun into work days periodically. They can introduce some humour into their dealings with the team, or plan for a small outing, lunch/dinner or get-together for the team every now and then. This not only helps in reducing the monotony of everyday work, but also helps in the development of team spirit.
- Be sincere and loyal.
Managers should set an example of loyalty and sincerity for their team through their own conduct. They should be ethical in their conduct, and inspire their team to be so, too. They should be loyal to the firm, and always be concerned for the interest of the firm.
- Be flexible.
It is crucial that the managers be flexible in their dealings with their employees. Following rules and regulations rigidly, without concern for the feelings of employees, will only cause dissent and dissatisfaction among them. Be aware of what your employees are going through, in their personal and professional lives, and show empathy for the same. Allow them a certain level of flexibility, so that they can handle their own issues and work simultaneously.
- Be fair.
Managers should be fair to each member in their team. They should not indulge in favouritism, any form of stereotyping or racial or gender bias. Each team member should be provided equal opportunities for growth, and should be treated fairly.