Training workshops increase competence and create empathy with business goals. SMEs benefit, as employees get the tools to drive business results.
Traditional training courses can be enhanced with new methodologies. Integrating social media into training can enhance the competitiveness of SMEs. There will be interest in positive communication through digital channels. Encouraging knowledge sharing and collaboration will increase competence.
Many enterprises do not provide training, as they feel that their employees already possess the required skills and that workshops and developmental activities would not produce any benefit. As each employee is critical for the day-to-day work in a firm, factors like loss of work time and the inability to cover work while employees are being trained also have to be taken into consideration. There is also the cost of training to be considered.
However, some training functions have the same critical importance as any other business function. For example, though most legal and business agreements are written in English, the local language is the preferred language while connecting with customers. An understanding of the nuances of and phrases in the local language is critical when handling customers. Language training thus becomes essential for SMEs where employee-customer interaction happens.
Changes in technology have made training easier and time- and cost-effective. Managers have to support workers who deal directly with customers with information and knowledge. Mobile technology can be used to help employees absorb information and acquire competence immediately. Providing information to the employees at their fingertips, through their mobile, is very effective and equips employees with knowledge instantly.
Today, most companies focus sharply on providing a service or an experience rather than a product. Interactive multimedia will encourage employees to participate and interact competitively with their co-workers. They will be motivated to enroll in training modules with their colleagues and compete with each other.