Busy Infotech has launched their new version, ‘BUSY 16 specially focusing on the MSMEs with plethora of new features that includes customer management features like enquiries management, customer support management and other power features like scheme management (FMCG / retail), indent management and party dashboard. The update is designed to enhance the business management capabilities of SMEs, thus helping them grow their business to the next level.
In BUSY 16, the user can now manage both enquiry management (pre-sales) and support management (post-sales) processes efficiently.
Enquiry Management helps users to keep track of calls received for product enquiry and record further actions taken on them, including details of executives who have handled the call. Support management helps keep record of support provided to the existing customers via any medium, i.e. phone call, SMS, Email, online support and so on. The major highlight of the support feature is that a user can effortlessly track complete warranty and AMC details of products sold to customers.
With BUSY 16, the user can easily create and implement any type of scheme such as buy 2 get 1 free, extra discount for purchase of more than a specified quantity and so on. Schemes can be applied for a given date range like festivals or for a given time period like ‘Happy Hours’.
Purchase indent feature helps manufacturing units plan their material requisition properly. For other companies, this feature helps in tracking the consumables required in various departments and their delivery afterwards.
BUSY 16 comes in three editions with each edition addressing the needs of a specific target group within MSMEs. Basic edition for traders and distributors requiring basic features, standard edition for traders, retailers and manufacturers requiring basic feature plus manufacturing and trading excise and enterprise edition are packed with complete business management solutions that are essential for smooth functioning of small and medium enterprises.
Speaking on the occasion Dinesh Kumar Gupta, Managing Director, Busy Infotech said, "In today's fast-paced and highly competitive business scenario, companies critically need to integrate people, information and processes in order to run their businesses effectively and efficiently. They also need to collate, analyse and interpret various streams of organisational data in order to gain meaningful insights into their operations across diverse functions."
"BUSY 16 is a sought-after business solution across geographies, industry verticals and customer segments like FMCG, retail, manufacturing, distribution and service. With small and medium enterprises as its customer base, BUSY takes pride in offering comprehensive and leading-edge business solutions to augment your business growth," he further added.