The main ‘mantra’ of this service is its cost-effectiveness, which has geared interest among many SMEs across the country.
Emerging as a new, revolutionary era in IT, cloud computing is gradually changing the way technological infrastructure works. Though cloud computing provides manifold benefits to users, yet there are some challenges that do not allow transition from traditional to cloud computing environment a smooth and easy process. The major challenges faced are:
Service provisioning and control – Service provisioning and control needs to be done efficiently while understanding business and operational needs. The architecture needs to be scalable, providing flexibility and ease of resource management. The user rights management system should be well defined and structured.
Transparency – Service providers should practice transparency in service delivery and billing. The contract should define license management and the respective cost issues.
Application Security – This aspect deals with user authentication. With business critical data resting in ‘cloud’, the authentication system should be stringent and clearly define the level of user accessibility.
Data Security and Safety – This is a challenge that makes SMEs think twice about cloud computing. Implementing cloud computing means mission-critical data is uploaded at a third-party server. Maintenance of data along with the process of transfer needs to be secured. This is achieved by implementing an effective data encryption procedure.
Backup and Disaster Recovery – An efficient daily back-up system needs to be a part of the service that safeguards data-loss during any technical problem. The service provider needs to put a robust disaster recovery system in place so that there is no down-time in the business operations.
24x7 Monitoring – The above points can be ensured and executed successfully if round-the-clock monitoring system is operational. A well-organized monitoring team with the required technical proficiency should be functional to cater to any system outage.
Compliance – The service provider needs to function as per contingency norms and rules laid down by the respective authoritative bodies. For example, general IT rules and laws, payment transaction guidelines, data privacy rules and regulations, etc.
SMEs need to consider and evaluate the above points carefully as it would help them take an informed decision to meet the technical and operational needs of the business.